App not working despite good internet on Tecno Pova 5

Category: Bugs Priority: P2 Severity: major Area: android Reports: 1 thread (two issues from the same user) Status: Open

Summary

A user first wrote in about a login problem in the Qaf app; after Abdellatif asked for device/OS/error details, the user said the login issue had been resolved by contacting the team on Instagram. He then reported a new problem: the app simply does not work even though his internet connection is fine. His device is a Tecno Pova 5 (Android). No error message or further symptoms were captured, so the cause is unclear — could be a device-specific compatibility issue, a network/backend connectivity failure (e.g., DNS or region-related), or a crash. Abdellatif said the team would investigate; follow-up diagnostics are needed (what "does not work" means: blank screen, spinner, error, crash on launch?).

What users say

محمد الحميدي (Mohammed Al-Humaidi) alhmydymhmd191@gmail.com — 2026-08-19, Arabic, 1a01a159b5b70d7f — Abdellatif replied

Initial report: a login problem in the Qaf app (no details given). Resolved out-of-band via Instagram the same day.

السلام عليكم ورحمه الله وبركاته تطبيق الذكاء الاصطناعي قاف فيه مشكلة بتسجيل الدخول

Peace and mercy of Allah be upon you. The Qaf AI app has a problem with signing in.

محمد الحميدي (Mohammed Al-Humaidi) alhmydymhmd191@gmail.com — 2026-08-20, Arabic, 1a01a159b5b70d7f (same thread) — Abdellatif replied

New problem the next morning: the app does not work at all despite a working internet connection. In a follow-up message one minute later he identified his phone.

لقد راسلتكم على انستغرام أمس وحلت المشكلة

لكن فيه مشكلة جديدة

مع ان عندي انترنت لكن التطبيق ما يعمل وجزاكم الله خير

I messaged you on Instagram yesterday and the problem was solved. But there is a new problem: even though I have internet, the app does not work. May Allah reward you.

Device follow-up:

هاتفي هو [ تكنو بوفا 5 ]

My phone is [ Tecno Pova 5 ].

Abdellatif replied "شكرا، سنبحث في المشكلة ان شاء الله" (Thanks, we will look into the problem insha'Allah); the user reacted with a heart emoji.

Details / repro

Threads