Lifetime purchase refunded under 90-day guarantee

Category: Questions & membership Priority: P2 Severity: n/a Area: billing Reports: 1 Status: Open

Summary

A customer asked for details about the $1,000 lifetime membership and the product roadmap, paid via Stripe within the hour (noting he was the second person to buy), then the same evening asked to exercise the 90-day money-back clause; Abdellatif refunded it the next morning via Stripe. Along the way the customer — a software engineer (ex-Deloitte, GM, Dell) who is leaving tech to study to become a religious scholar, moving to Egypt then Saudi Arabia — offered to volunteer as a research assistant. This is the first exercise of the lifetime guarantee, so it is worth tracking refund rate on the lifetime cohort, and the volunteer offer is worth keeping on file. Note: the lifetime terms Abdellatif sent include a full refund if Qaf shuts down within 2 years, personal/non-transferable membership, and all upcoming Pro features.

What users say

Angel Alfaro angelalfarox@gmail.com

Requested lifetime membership details and asked whether there's a roadmap page, then bought the $1,000 lifetime access via Stripe. A few hours later he asked to invoke the 90-day return clause; Abdellatif refunded it. He also volunteered to help the team as a research assistant.

I looked into it more and I'd like to exercise the 90-day return policy clause.

Please let me know what information you need from me.

On the volunteer offer:

If you ever need a volunteer research assistant or any help id love to help you & the team out in any way I can.

For context I'm a software Engineer by trade, I've previously worked for Deloitte consulting, General Motors, and Dell Technologies.

I'm now leaving tech to go focus full time on becoming a religious scholar & research in the middle east. Moving first to Egypt in December insha'Allah, and then Saudi Arabia afterwards.

Abdellatif's refund confirmation:

Wa iyyakum, I just refunded it. You should receive an email from stripe and it'll reach your inbox in 3-10 business days insha'Allah.

Details / repro

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