Sign-in verification code problems and confusion

Category: Questions & membership Priority: P1 Severity: major Area: login-auth Reports: 2 Status: Open

Summary

Two Arabic-speaking users hit friction with the email verification code at sign-in within the same day (2026-08-16). One replied directly to the system verification-code email (from system@qaf.ai) asking for a new code to be sent — implying the code expired, never arrived usably, or failed — and the other emailed asking how to enter the code at all. Neither ever received a reply, so both users may still be locked out of the app. Beyond the individual lockouts, this points to two things: a possible code-delivery/expiry issue in the login flow, and a UX clarity gap for Arabic-speaking users (where to type the code, how to request a resend without emailing support). Replies to the transactional system@qaf.ai sender land in the support inbox but look easy to miss — worth an auto-reply or making the code email no-reply with clear resend instructions in Arabic.

What users say

ابو جوهر (Abu Jawhar) adelalmzhani@gmail.com — 2026-08-16, Arabic, 1a00b1cc3af6df28 (NO reply)

Replied to the "Your Qaf Verification Code" email from Qaf.ai <system@qaf.ai> asking for a new code, implying the previous one expired or did not work. The display name on his account ("adil.almzhani@gmail.com ابو جوهر") also suggests he may be juggling two addresses (adil./adel.). No reply was sent.

ارسال رقم جديد

Send a new code

محمد الغفيلي (Mohammed Al-Ghufaili) mnfrm868@gmail.com — 2026-08-16, Arabic, 1a00a7895b187576 (NO reply)

Emailed (no subject) asking how to enter the code — apparently the sign-in verification code — indicating he received it but could not figure out where or how to input it. No reply was sent.

كيف يتم ادخال الرمز

How is the code entered?

Details / repro

• Both threads are from 2026-08-16, ~3 hours apart (15:07 and 18:06 +03:00), both in Arabic, both single-message threads with no reply from the team.
• Thread 1a00b1cc3af6df28 is a direct reply to the transactional email "Your Qaf Verification Code" sent by Qaf.ai <system@qaf.ai> at 6:00 PM — confirms users treat the code email as a support channel.
• No device/OS details or error text included; to repro, check code expiry window, resend flow, and what the code email and login screen look like for RTL/Arabic users.
• Suggested follow-ups visible from the data: reply to both users (they may still be locked out), add a resend-code button/state in the app, and add Arabic instructions in the code email itself.

Threads

• 1a00b1cc3af6df28 — Abu Jawhar: replied to code email asking for a new code (unanswered)
• 1a00a7895b187576 — Mohammed Al-Ghufaili: doesn't know how to enter the code (unanswered)